RT Book, Section A1 Bodenheimer, Thomas A1 Grumbach, Kevin SR Print(0) ID 1126405474 T1 Quality of Health Care T2 Understanding Health Policy: A Clinical Approach, 7e YR 2016 FD 2016 PB McGraw-Hill Education PP New York, NY SN 978-1-259-58475-6 LK accessphysiotherapy.mhmedical.com/content.aspx?aid=1126405474 RD 2024/04/20 AB Each year in the United States, millions of people visit hospitals, physicians, and other caregivers and receive medical care of superb quality. But that’s not the whole story. Some patients’ interactions with the health care system fall short (Institute of Medicine, 1999, 2001) and widespread quality improvement has proven elusive (Chassin & Loeb, 2011).