Cases

Communication

• Study 1 Case Study 1: Patient/Client—I understand those instructions
• Study 2 Case Study 2: Peer—You are not listening to me. Why do you have to be so difficult?
• Study 3 Case Study 3: Business Associate—This team is not getting anywhere
• Study 4 Case Study 4: Community Interaction—Let me tell you about our clinic

Emotional Intelligence

• Study 1 Case Study 1: Patient/Client: I can’t wait to go on my honeymoon!
• Study 2 Case Study 2: Peers: I just can’t bear to listen to one more person today!
• Study 3 Case Study 3: Business Associate: The team is not getting anywhere
• Study 4 Case Study 4: Patient/Client: I am so frustrated with my progress

Resilience and Grit

• Study 1 Case Study 1: Personal Resilience and Grit
• Study 2 Case Study 2: Team Resilience

Accountability

• Study 1 Case Study 1: I am sorry
• Study 2 Case Study 2: The plan of care wasn’t clear

Cultural Quotient: Cultural Competence and Cultural Intelligence

• Study 1 Case Study 1: I don’t want to be a bother
• Study 2 Case Study 2: I can speak for her
• Study 3 Case Study 3: The weekend schedule!

Social Responsibility

• Study 1 Case Study 1: Community service matters to me
• Study 2 Case Study 2: Pronouns
• Study 3 Case Study 3: She never does the home exercise program
• Study 4 Case Study 4: I am an advocate

Management of Self through Lifelong Learning

• Study 1 Case Study 1: School is over! No more reading for me!
• Study 2 Case Study 2: Sam must have an easier caseload!
• Study 3 Case Study 3: Challenges of a traveling physical therapist in a rural clinic
• Study 4 Case Study 4: Network, network, network!