@inbook{8650646,
author={Mark Dutton},
title={Chapter 3. Patient/Client Management},
booktitle={Dutton's Orthopedic Survival Guide: Managing Common Conditions},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2011},
url={accessphysiotherapy.mhmedical.com/content.aspx?aid=8650646}
}