TY - CHAP M1 - Book, Section TI - Quality of Health Care A1 - Bodenheimer, Thomas A1 - Grumbach, Kevin Y1 - 2016 N1 - T2 - Understanding Health Policy: A Clinical Approach, 7e AB - Each year in the United States, millions of people visit hospitals, physicians, and other caregivers and receive medical care of superb quality. But that’s not the whole story. Some patients’ interactions with the health care system fall short (Institute of Medicine, 1999, 2001) and widespread quality improvement has proven elusive (Chassin & Loeb, 2011). SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessphysiotherapy.mhmedical.com/content.aspx?aid=1126405474 ER -